This happens when you add a Facebook Page, Instagram account, or other social media profile as an 'Other account' and not as an 'Account you own'. Here is why:
When you add profile pages to Social Report you are first directed to the social platform where you get a chance to give SocialReport the necessary permissions to gain access to your administered profiles. When you acknowledge of requested permissions you are taken back and offered several options on what specifically you would like to track.
At this point, you can simply pick the specific profiles you would like to be added to your dashboard.
IMPORTANT: If you are an admin of your page, the page will show up in the 'Pages you own" section.
If pages you are an administrator, and the pages don't show in the 'Pages you own' section, there are a few possibilities why this might be:
- Make sure that you are logged in with the correct Facebook personal account. Try this: go to Facebook, logout, go back to Social Report, and try adding the Facebook page again, this time, making sure that you are logged in with the correct Facebook account
- It is possible that when you were authenticating for the first time, you have unchecked/removed certain permissions from what was asked. If so, Access Facebook, click Settings > Apps and remove Social Report from this list. Then, go back to Social Report and re-add your pages. You will be prompted for authentication one more time. Please make sure not to uncheck any permissions this time.
- If you don't own this page - please make sure that you are still an admin. You may need to contact the page owner. You can also verify this under Facebook settings.
If this does not help - please contact support and we can troubleshoot this further for you.
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