This happens when you add a Facebook Page, Instagram account, or other social media profile as a non-owned account. Here is why:
When you add profile pages to Social Report you are first directed to the social platform where you get a chance to give Social Report the necessary permissions to gain access to your administered profiles. When you acknowledge the requested permissions you are taken back and the list of Profiles, Pages and Groups you are admin of will show from the list.
If you want to add a page you are not an admin of, you can click Connect Non-Owned Page, Group or Profile and connect any page, group or profile you want.
Once you click Connect Non-Owned Page, Group or Profile, you can select the type of profile you want to add:
At this point, you can simply add the non-owned profile you would like to be added to your dashboard.
Once added, the profile will be marked as Public Data Only and will have limited data available as compared to your admin profiles.
If pages you are an administrator, and the pages show in the "Public Data Only," there are a few possibilities why this might be:
- Make sure that you are logged in with the correct Facebook personal account. Try this: go to Facebook, logout, go back to Social Report, and try adding the Facebook page again, this time, making sure that you are logged in with the correct Facebook account
- It is possible that when you were authenticating for the first time, you have unchecked/removed certain permissions from what was asked. If so, login to Facebook, click Settings > Apps and remove Social Report from this list. Then, go back to Social Report and re-add your pages. You will be prompted for authentication one more time. Please make sure not to uncheck any permissions this time.
- If you don't own this page - please make sure that you are still an admin. You may need to contact the page owner. You can also verify this under Facebook settings.
If this does not help - please contact support and we can troubleshoot this further for you.
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