Link shortening historically was necessary to make posts shorter as some networks, particularly Twitter, were counting the length of the link against your total tweet length. Today, this is no longer the case but we still shorten links to give our users powerful features and more detailed reporting.

Link Shortening Options

Option 1. Using the system default link shortener

By default, Social Report's link shortener is qoo.ly. It is automatically enabled as soon as you create an account with us. 

Option 2. Using your own domain for link shortener

You have the option to use your own custom domain (vanity URLs). It is available as part of our white labeling services. If you're interested, please contact support.

Advantages and features of using Options 1 and 2:

  1. Link frames - adds a call to action to every link you share.
  2. Performance tracking - lets you know how many social interactions actually lead to sales on your website (clicks and conversions).
  3. Link preview modification for Facebook - allows you to customize link previews and change the image, title or description of a post.

WARNING: While it is possible to replace and even turn off link shortening, keep in mind that doing so will disable several features such as:

  • Link frames
  • Conversion Tracking (click tracking will still be available)
  • Link preview modification

Option 3. Using an external link shortener 

However, if you still wish to use an external shortener account such as bit.ly, you may do so by connecting it to your project.

Connecting bit.ly

Enabling link shortener:

To select the link shortener to use, go to Settings > Projects > Modify Project Settings

Modify project settings

Select the link shortener from the dropdown and click Save:

Select link shortener from the dropdown

Turning off link shortener:

In those rare circumstances when disabling link shortening is required, you may do so by following the steps below.

1. Content group level

a. When scheduling a post: The option to disable link shortening will show after composing your message (Step 4 of 5).

Content group level

b. From content groups: Go to Publishing > Select the Content Group > Click the Settings icon under Target Profiles.

Disable link shortener - content group

Select the target profiles and click continue, you will now see the option to disable link shortening:

Disable link shortener

2. Project level

To completely to turn it off for the entire project, go to Settings > Project > Modify Project Settings > Link Shortener: Disable Shortening

Modify project settings

Note that you may not enable link shortener at content group level once you have disabled it at project level.