In order to find out which personal profile was used to connect a social account, such as Facebook, Linkedin, or Google+ you'll need to follow these steps:

1. From your project dashboard, click Settings > Profiles

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2. Select the Social Profile you want to check and click Account Profile.

 

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From here you'll be able to see which personal account was used to connect the account to your project. In this case: Connected with Jason B

 

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What does this tell me?

Some examples of social networks that will have information in this area:

  • If you connected a Facebook page, you will see which personal profile was used to connect it.
  • If you connect Google+ with Google My Business, you will see which personal G+ profile was used to connect it and which Google My Business listing is connected to it.

Why do I need to know who connected the profile?

  • In order for Social Report to post on your behalf to some social pages or groups, the profile needs to have certain permissions. If you connect a profile using a personal account lacks access, you won't be able to perform some actions with Social Report.
  • If you notice an account having Access Problems, you can check to see which user connected the profile in order to make sure they still have permission. For example, a former employee is no longer a Facebook business manager, so they no longer have access to your brand's ads.

In a situation where the personal profile that was used to connect a page, group, or Google My Business page no longer has access to it, you can simply reconnect it using a personal profile that does have access.

If you'd like to reconnect using a different personal profile, it's as simple as using the Connect Profile menu on top of the dashboard and logging in with a different personal account. Just be sure that the personal account has administrative privileges for the business page that you're trying to connect.

 

We've also created a short video to help you: