Here at Social Report, we’ve assembled a tight-knit group of talented individuals who take pride in building superior software that solves problems and facilitates open communication. Our team is growing by the day and we welcome all applicants.

Location: Anywhere in the world     Department: Customer Success     Min. Experience: Mid Level

We are looking for an all-star Customer Advocate to staff. Our prestigious Support Team acts as resident product experts to help our customers successfully use the Social Report platform.

Companies rely on Social Report to create stronger relationships with their customers through social media. Over the past 6 years, our Support Team has built one of the most impressive customer service reputations in the industry and we are looking for you to not only to contribute but also enhance our level of service and commitment to our customers.

If you have excellent people skills, the desire to dive deep into a new product, and the ability to learn it inside and out, please apply!

  1. Handle incoming requests from customers and prospects through various channels, such as live chat, email, phone, and social
  2. Educate/train a wide range of businesses on how to use various features in the Social Report platform
  3. Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
  4. Identify priority issues for escalation and communicate relevant information to appropriate parties
  5. Contribute to team goals by improving response and resolution times, as well as customer satisfaction ratings
  6. Work with the product team to document product enhancement requests coming from customers
Desired Skills and Experience
  1. 1-3 years of customer facing experience (software experience a plus)
  2. Ability to reproduce and troubleshoot software and data issues reported by customers
  3. Ability to use Excel and being comfortable with its arithmetic, date & time, and statistical functions
  4. Excellent verbal and written communication skills
  5. Ability to be resourceful with impressive critical thinking skills
  6. Ability to be pro-active and work independently
  7. A strong work ethic and desire to help people
  8. A passion for teaching technology to others
  9. Demonstrated ability to deal with change and be a team player
  10. Fluency in another language would be a plus (written and oral)
Location: Anywhere in the world     Department: Customer Success     Min. Experience: Mid Level

Social Report is looking for a charismatic individual that is passionate about providing incredible training and ongoing education to customers and colleagues alike. As a Product Education Specialist on our Operations team, you will become an expert in all things Social Report, embodying and clearly communicating our values and demonstrating our platform. Under the direction of our Product Education Lead, you will help identify areas of need for education, create and maintain internal and external resources, train new employees, and host live webinars that uphold our high standards for delivering an exceptional customer experience.

Stellar education is the backbone that supports our own team, as well as empowers our customers to make the most out of our platform. You will be instrumental in the continued success of our Education team. If that sounds exciting, we’d love to chat with you.

  1. Be an expert on all things Social Report, from high level culture philosophy, down to the nitty-grittiest of details about the platform
  2. Play a crucial role in the employee onboarding process, including leading training sessions and ensuring everyone’s first impression of Social Report is a positive one
  3. Create and run ongoing product trainings for Sales, Success and Support teams
  4. Host multiple live webinars each week covering different areas of the product for our customers
  5. Act as a resource to the team for ongoing questions and continued product education, providing timely responses to inquiries
  6. Write and maintain Help Center articles as the product changes and new features are added
  7. Work with all areas of the business to identify ongoing education needs and implement training to support those needs
Desired Skills and Experience
  1. 2-4 years of ongoing education and training experience (preferably in a software environment)
  2. Technical concepts come very naturally to you, and you know how to craft content to reach an audience of varied levels of expertise and different learning styles
  3. You have a passion for learning new things and bestowing your knowledge to others
  4. Your writing skills are impeccable – you’re able to adapt your voice depending on the audience
  5. Building beautiful, informative keynotes is as natural to you as breathing
  6. You’re patient, charismatic, and comfortable presenting to groups, whether in-person or via webinars
  7. You see every presentation as a performance, and your passion and excitement shine through no matter how many times you teach the same material
  8. You understand how different people learn and adapt your strategy as needed
  9. You sweat the details (yet never lose sight of the big picture) and have great organizational skills
  10. You pivot effortlessly as priorities shift, and thrive in a fast-paced environment where things change frequently
  11. A basic understanding of CSS and HTML is extremely helpful (but not required)
Location: Anywhere in the world     Department: Engineering     Min. Experience: Senior

Social Report is looking for a seasoned Product Designer to join our growing team. The Design team works tirelessly to create the entire experience that is Social Report: web platform, mobile apps, and all sales and marketing efforts. We’re a tight knit group and proudly do 100% of our design work in-house. Our brand is trusted and used by thousands of companies around the world.

We are looking for a Senior Product Designer who will work between Design and Product teams to deliver solutions for a wide range of projects. Step up to the challenge of taking ownership of web app design in an environment where your ideas are heard and you can make a difference. You’ll be working across engineering, product, design and other teams, all of whom are committed to the success of our products.

  1. Express ideas and product enhancements through sketches, user flows, wireframes, prototypes, and any means necessary to clearly articulate a thorough plan.
  2. Take ownership of design, from concept-to-reality. This includes generating detailed specifications and taking an active, hands-on Design role throughout the entire process.
  3. Champion and justify new UI patterns that become necessary as we build new products/features that enhance the customer experience.
  4. Assist the Product team with defining scope and choosing the best approach to constantly ship and improve the product.
  5. Conduct research when necessary to help define customer problems that aren’t always clear.
  6. Occasionally write clear, concise copy to communicate to users through the app.
  7. Use customer usage data, product feedback, recorded user sessions and an evolving set of resources to help influence design decisions. However, you also must be comfortable using your intuition when all of the tools in the world don’t provide a clear-cut answer.
Desired Skills and Experience
  1. 5+ years of experience of web application design and/or native mobile app design.
  2. Strong UI design sensibilities and a portfolio that showcases your work.
  3. Designing experiences that are delightful is a priority to you and you have high standards for usability.
  4. You are a systematic thinker when it comes to Design. You’re always thinking about the relationships between your design elements and how they impact the existing and the whole.
  5. Comfortable designing with dynamic data sets at a large scale.
  6. You can acknowledge and respect technology constraints but have an understanding that allows you to push back when necessary.
  7. You are a collaborative designer and you’re comfortable involving non-designers into the process when necessary.
  8. You are a hands on developer and have intimate understanding of modern web development standards, including HTML, CSS and some Javascript.
  9. You work hard, you’re motivated by owning your work and require minimal supervision.
Location: Anywhere in the world     Department: Engineering     Min. Experience: Senior

Social Report is looking for a seasoned Web Designer to join our growing team. The Design team works tirelessly to create the entire experience that is Social Report: web platform, mobile apps, and all sales and marketing efforts. We’re a tight group and proudly do 100% of our design work in-house. Our brand is trusted and used by thousand companies around the world.

We are looking for a Senior Web Designer to work closely with a team of acquisition marketing professionals. They will need to step up to the challenge of taking ownership of exceptional design work with a group of people committed to the success of our web properties.

  1. Deliver strategic digital design concepts including: site, landing page and email design
  2. Collaborate with SEO and AB testing teams
  3. Brainstorm and iterate through design options and user flows
  4. Work closely with development team to see projects from an idea through to production
  5. Consistently meet tight deadlines in an agile environment
  6. Identify opportunities to create efficiencies within the design and development processes
Desired Skills and Experience
  1. Senior level Java/JavaScript skills and 5 years+ experience
  2. You’ve got real professional experience with Java and JavaScript frameworks such as Angular, Backbone, ReactJS.
  3. You know how to communicate effectively and work as part of a team trying to build something great
  4. Passionate about improving the dev process and recognize the value of an awesome company culture
Location: Anywhere in the world     Department: Engineering     Min. Experience: Senior

In this role you’ll design, code, and grow our backend services, the lifeblood of our product. We have a strong focus on scale, reliability, performance and product agility, and that means picking the right tool for the job, while being pragmatic and scrappy. We build services in Java using technologies like Mongo, Redis, ActiveMQ and MySQL.

We’re looking for smart, creative, driven people to build great software with us. If you’re the best at what you do, we’d love to talk.

  1. Be a major individual contributor of coding
  2. Promote and nurture good team practices such as TDD, code reviews, and pair programming
  3. Own and share responsibility for strategically scaling our systems
  4. Bring vision to the team in the form of new technology recommendations, ideas and approaches
  5. Proactively mentor junior engineers
  6. Drive project teams to build in Social Report’s best interests by being cognizant of
Desired Skills and Experience
  1. Smart, a very quick learner, and gets things done
  2. Undergraduate degree in Computer Science or comparable knowledge of CS theory
  3. Minimum of 5 years of software development experience at scale
  4. History with lower-level languages (Java, C, C++)
  5. Heavy SQL and NoSQL database experience
  6. Strong applied knowledge of concurrency, I/O and distributed systems
  7. Experience with every stage of software development process: design, architecture, deployment, code reviews, maintenance, documentation, etc.
  8. Great at working in a team
  9. Very clear written and verbal communicator